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CAIIB - ABM- CASE STUDIES / NUMERICAL QUESTIONS

The top management of ABC. Bank was in a triumphant mood after engaging XYZ Ltd, one of the top IT Companies as a consultant for a massive technology upgradation in the Bank. Their enthusiasm was short lived, as the project did not progress well and the consultants were not able to deliver the desired results even after several months. In fact the Consultants were of the view that it may never be possible to implement the project with 100% success as they seemed to be facing resistance from the employees at multi-levels. The employees at all levels seemed reluctant to cooperate. Their fear of Role erosion seemed palpable.

What does “Role erosion” mean in this context?

a. The fear of the employee that he will be sent out
b. Fear that the responsibility and the power will reduce
c. Fear that he will no more be an indispensable
d. a & b

Ans - d
.............................................

The critical issue in this case is:

a. Attitudes of individuals
b. Training of people
c. Group behavior due to a sense of the unknown
d. All the above

Ans - c
.............................................

How could this situation have beenmanaged better?

a. By issuing project details and time frame mentioning punishments in case of delay
b. By roping in the HR professionals to act as coordinator
c. By recognizing that any change brings its own reactions and co-opting the managers even before Consultants moved in
d. b & c

Ans - d
.............................................

The Bank should deal with the employee resistance by:

a. Co-opting the employees
b. Communicating strategically about the potential benefits
c. Conducting simultaneous training to familiarize the staff with the new software
d. All of the above

Ans - d

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