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CAIIB - RETAIL BANKING- VERY IMPORTANT TOPICS


Bharat Interface for Money (BHIM)

Bharat Interface for Money (BHIM) is an app that lets you make simple, easy and quick payment transactions. BHIM is a digital payments solution app based on the Unified Payments Interface (UPI) from the National Payments Corporation of India (NPCI), the umbrella organisation for all retail payments systems in India. You can easily make direct bank to bank payments instantly and collect money using just Mobile number or Payment address.

BHIM being UPI-based, is linked directly to a bank account. All the payee needs is a bank account. If this account is UPI activated, you can just ask for the payee’s Virtual Payment Address (VPA), and make the payment to that account. Otherwise, there’s the option of IFSC or MMID for sending or receiving money. The advantage is there’s no need to remember an account number, or to share it with anyone. The VPA is all that is needed.

If you have signed up for UPI-based payments on your bank account, which is also linked to your mobile phone number, you’ll be able to use the BHIM app to carry out digital transactions. Services available are as follows:

The following are the features of BHIM:
1. Send Money: User can send money using a Virtual Payment Address (VPA), Account Number & IFSC, Aadhaar Number or QR code.
2. Request Money: User can collect money by entering Virtual Payment Address (VPA). Additionally through BHIM App, one can also transfer money using Mobile No. (Mobile No should be registered with BHIM or *99# and account should be linked)
3. Scan & Pay: User can pay by scanning the QR code through Scan & Pay & generate your QR option is also present.
4. Transactions: User can check transaction history and also pending UPI collect requests (if any) and approve or reject. User can also raise complaint for the declined transactions by clicking on Report issue in transactions.
5. Profile: User can view the static QR code and Payment addresses created or also share the QR code through various messenger applications like WhatsApp, Email etc. available on phone and download the QR code.
6. Bank Account: User can see the bank account linked with his/her BHIM App and set/change the UPI PIN. User can also change the bank account linked with BHIM App by clicking Change account provided in Menu and can also check Balance of his/her linked Bank Account by clicking “REQUEST BALANCE”
7. Language: Up to 8 regional languages (Tamil, Telugu, Bengali, Malayalam, Oriya, Gujarati, Kannada, Hindi) available on BHIM to improve user experience.
8. Block User: Block/Spam users who are sending you collect requests from illicit sources.
9. Privacy: Allow a user to disable and enable mobilenumber@upi in the profile if a secondary VPA is created (QR for the disabled VPA is also disabled).

Unique features of BHIM:
• QR code based scan & pay option available, Generate your own QR code option is also available
• Option to save your beneficiaries for future references
• Access transaction history and Request Balance anytime
• Create, reset or change UPI PIN
• Report Issue and call Bank facilities are given to lodge complaints
• FAQ section is created in the app to answer all the queries reg. BHIM
• Available in 2 languages English and Hindi

Benefits of BHIM:
• Single App for sending and receiving money and making merchant payments
• Go cashless anywhere anytime
• Added security of Single click 2 factor authentication
• Seamless money collection through single identifiers, reduced risks, real time
• Mobile no. or Name used to create VIRTUAL PAYMENT ADDRESS (VPA)
• Best answer to Cash on Delivery hassle
• Send and collect using VIRTUAL PAYMENT ADDRESS (VPA) or A/c no & IFSC.
• Payments through single app in your favourite language.
• 24X7, 365 days instantaneous money transfer

Transfer Limits:
• Maximum limit per transaction is Rs. 10,000 per transaction
• Maximum limit per day is Rs. 20,000
• There is limit of 20 transactions per account per bank.

Charges for using BHIM:
For Smart Phones with Internet option BHIM can be executed via the app (available in Play store and coming soon for iPhone app store), whereas for feature phones, BHIM can be executed via phone dialler using *99# option.
The charges for BHIM is one time hard binding SMS charges depending on the mobile operator (Standard SMS charges of your operator).For *99# the charges are Rs.0.50/- for one transaction.

HOW TO USE BHIM APP:

First Time User:
• Step 1: Download and Install BHIM app from Google Play store/Apple App Store.
• Step 2: Select your preferred language.
• Step 3: Select SIM card which has the mobile number registered with your respective bank.
• Step 4: Set the application passcode required to enter the app.
• Step 5: Link your bank accounts using bank account option.
• Step 6: Set your UPI PIN by providing last 6 digits of debit card and expiry date of debit card.
• Step 7 (Optional): Create another virtual payment address (VPA) in the profile section. Automatically mobilenumber@upi will be your default virtual payment address (VPA) (eg. 9876543210@upi)
• Note: 2 virtual payment address (VPA)s are allowed per user 1. mobilenumber@upi and 2. name@upi)
• Step 8: Set one virtual payment address (VPA) as a primary (default) virtual payment address (VPA) (Eg. name@upi can be primary virtual payment address (VPA) making it easy to share with others).
• Step 9: Click on send and enter the virtual payment address (VPA)/Account number+ IFSC/Aadhaar number and Scan or Pay option of the person to whom you want to send money.
• Step 10: Enter the UPI Pin you set earlier to authenticate the transaction.
• Step 11: Check transaction history to see the status of the transaction.

Customer Referral Scheme –

The scheme is intended to incentivize an existing user of BHIM to bring new users on the BHIM platform and encourage the new user to do transaction using BHIM with other users or by referring new users on BHIM. Hence, the bonus will be paid to both the referrer and the new user of BHIM (referee) and the referral will be considered successful only after 3 successful financial transactions (to any valid UPI user – “valid receiver”) performed by the referee.

The Scheme construct as -
1. An existing BHIM user (Referrer) to refer BHIM application to new user (Referee)
2. New BHIM user (Referee) initiates access to BHIM app or by dialing *99# from his/her mobile number registered with bank and complete on-boarding process on BHIM i.e. downloading, registering and fetching the bank account
3. New BHIM user (Referee) completes his/her first eligible financial transaction with any unique user

To establish the referral relationship between referrer and referee –
1. Referee needs to enter the referral code (mobile number) of the referrer at the time doing the first financial transaction with any unique user (to any valid UPI user including BHIM)
2. The referral code field (as an option) will appear on the transaction page and will be visible only to the new BHIM user (referee) at the time of their first financial transaction process
3. In case of *99#, the referee will choose the option of entering the referral code (as an option) at the time of on-boarding
4. System shall validate that if the referrer mobile number is valid BHIM registered
5. On completion of minimum 3 unique successful transactions totaling to Rs. 50 to any 3 unique users (either P2P or P2M), the referrer and the referee will be notified about the bonus amount via notification in BHIM app. In this the referrer and referee has to be on BHIM user, however he can perform financial transaction with any valid UPI user / merchant.
6. The bonus will be credited to the bank accounts of the referrer and the referee after meeting the eligibility criteria (as stated below)

Merchant Incentive Scheme –
1. Merchant can download and install the BHIM App or *99# in his phone and will have an option to self-declare himself/herself as merchant by clicking on “I Am A Merchant’ tab in BHIM App.
2. Once the user clicks on the “I AM A MERCHANT” tab, he/she has to fill in appropriate details asked by the BHIM App - business name, contact number (auto populated), merchant category (drop-down), merchant address, city, pin-code, account type
3. The scheme applies to all merchants who receive payments on BHIM App or *99#
4. Reward section in BHIM app would display the cashback received to the merchant.
5. Merchant can use any mode available on BHIM [QR Code, VPA, Mobile number, or Aadhaar number] to collect the payments from their customers. Both push and pull based payments shall qualify for this payments.
6. On achieving the cashback incentive slab as defined for the merchants, NPCI initiates the cashback process using NACH platform and the merchant is notified of the cashback via notification in BHIM app

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