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CAIIB-RETAIL BANKING-RECOLLECTED QUESTIONS FROM JUNE 2014


Recollected - June 2014
-----------------------------

1. Calculate Min. Amt. Due for dues of credit card - Pg-101

Finance Charges - Applicable in the event of the card member deposits part of the Total Payment or the Minimum Amount Due. The amount attracts finance charges on entire outstanding including fresh purchases and other bank charges till the date of full and final payment.

Finance charges are calculated on a daily basis at the end of every day based on the current outstanding balance of the customer.

Illustration:
• Balance outstanding as on the statement date - Rs.20000
• Balance is not paid on the due date.
• Interest - 3.5% per month
• Daily Interest Charge for the above balance is
= 20000 x (3.5% x 12 months)/365 = Rs.23.01
• Total interest payable by the next statement cycle (after 30 days)
= Rs.23.01 x 30 = Rs.690.41 + Service Tax

(ii) Minimum Amount Due - Minimum Amount Due (MAD) is calculated by adding New Debits for the month, previously unpaid payments and other charges. Minimum amount also includes the amount by which the card holder exceeded the card limit.

Minimum Amount Due every month shall be higher of the following:
(a) 5% of the statement outstanding or
(b) Sum total of all installments billed, interest, fees, other charges, amount that is over limit and 1 % of the principal or
(c) Rs.250/-. In case of default or if the statement balance is less than Rs.250/-. the entire outstanding amount has to be paid.

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2. Documents/Eligibility for Home Loans/other loans - Unit 7

(Go thru book for details)

3. Maslow Theory -....need arises at which level- pg 43 (Go thru book for details)

4. Product Life Cycle - pg 51 (Go thru book for details)

(i) Introduction
(ii) Growth
(iii) Maturity

(iv) Staleness or saturation
(v) Decline

5. Stages in new product development - pg 60 (Go thru book for details)

(i) Generating new product ideas
(ii) Idea screening
(iii) Concept Testing
(iv) Business analysis and Market analysis
(v) Actual product development, test marketing and commercialisation

6. DSA & CRM related ques - pg 149 & 155 (Go thru book for details)

7. Wealth Management - pg 184 & 223 (Go thru Last Minute Revision Page and book for details)

8. Calculation of EMI - pg 207

(Go thru Last Minute Revision Page and book for details)

9. In PROPAGATE model, what does E stands for ? - pg 218

Banks selling mutual fund schemes should clearly understand the implications mentioned in the following model called as PROPAGATE Model for distribution. PROPAGATE model refers to :

P - Product
R - Risk
O - Opportunities (Returns)
P - People
A - Appetite
G - Geography (Place)
A - Attributes
T - Training
E - Education

10. Al types of Mortgage related ques - pg 248 (Go thru Last Minute Revision Page and book for details)

11. Numerical from Capital Gain - pg 288

(Go thru Last Minute Revision Page and book for details)

12. Depreciation from WDV Method - pg 304 (Go thru Last Minute Revision Page and book for details)

13. Age related ques from Reverse Mortgage - pg 308 (Go thru Last Minute Revision Page and book for details)

14. Which method of Valuation is preferred for agri/urban land? Pg 298 (Go thru Last Minute Revision Page and book for details)

15. Classification of Business Process Structure in Retail Banking -pg 27 & 28

(i) Horizontally Organised Model
(ii) Vertically Organised Model
(iii) Predominantly Vertically Organised Model
(iv) Predominantly Horizontally Organised Model

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